Refund & Cancellation.

What this policy covers

NEXPIXEL HUB aims to provide high-quality digital products and professional services. Because our work may involve digital delivery, creative work, development time, resources, and customised work, refunds are handled according to this policy.

This policy applies to purchases made through our website, online checkout, service packages, digital products, website development, creative design, digital marketing, social media services, and other products or services offered by NEXPIXEL HUB.

All sales are generally final

For downloadable or digitally delivered products, all sales are generally final once the product has been delivered or download/access has been provided.

Refunds may be considered when:

• A product is technically defective and we cannot resolve the issue.
• The wrong product was delivered due to our error.
• You were charged more than once due to a technical error.
• A refund is required under applicable law.

When refunds are not available

A refund will generally not be provided because you changed your mind, purchased the wrong product, did not review the description, no longer require the item, or expected unadvertised features.

Refunds are also generally unavailable after you have downloaded or accessed a product and subsequently request a refund.

Payment issues

If you are charged more than once for the same order due to a payment-processing or technical error, contact us with your transaction details. After verification, the duplicate amount may be refunded to the original payment method.

If payment fails but funds are deducted, allow reasonable time for your bank or provider to reverse it. If it is not reversed automatically, contact us and we will investigate where possible.

Once work has started

Website design and development services involve dedicated planning, design, development, communication, time, and resources. Service payments are generally non-refundable once work has commenced.

If you cancel before work begins, we may consider a refund after deducting payment-processing charges, administrative costs, or other costs already incurred.

Once substantial work has commenced, payments may become non-refundable. If a project is cancelled after work starts, NEXPIXEL HUB may retain an amount corresponding to work completed and costs incurred.

Tailored work for your project

Payments are generally non-refundable once work begins for customised services, including:

• Logo design and brand identity.
• Graphic design and social media creatives.
• Packaging design and marketing materials.
• Presentation design and UI/UX design.
• Motion graphics and other customised creative work.

This is because creative work involves time and resources specifically allocated to your project. Included revisions are handled according to the selected package terms.

Services and campaign fees

Fees for digital marketing, social media management, SEO, advertising management, content marketing, marketing strategy, and campaign management are generally non-refundable once the service period or campaign has commenced.

Results may vary based on market conditions, competition, advertising platforms, customer behaviour, budget, product/service quality, website performance, and third-party platform changes.

Performance depends on many factors

Payment does not guarantee a specific number of leads, sales, followers, rankings, or revenue unless a specific written guarantee has been expressly agreed.

Where revisions are included in your package, we will provide those revisions according to the applicable package terms.

How to request cancellation

Send cancellation requests to nexpixelhub@gmail.com and include:

• Your name.
• Order number, if applicable.
• Product or service purchased.
• Reason for cancellation.
• Relevant supporting information.

Cancellation is not automatically approved until it has been confirmed by NEXPIXEL HUB. Where work has commenced, a possible refund is assessed based on work completed and costs incurred.

Common situations

A refund will generally not be provided where:

• The customer changes their mind or purchases the wrong product/service.
• Required information, materials, feedback, or approvals are not provided.
• The customer delays the project or stops responding after work starts.
• A digital product has already been downloaded or accessed.
• Expected business results were not contractually guaranteed.
• Work has been completed according to agreed requirements.
• Terms are violated or a product/service is used improperly.

Let us review the issue

If delivered work does not reasonably match agreed project requirements, contact us so we can review the issue.

Where revisions are included, we will complete them according to the package terms. Minor differences in colour, typography, layout, creative interpretation, or subjective design preference do not automatically qualify for a refund.

External services

Services may involve hosting providers, advertising platforms, payment gateways, domain providers, social media platforms, software providers, and other external services.

Fees paid directly to third parties are subject to their own refund and cancellation policies. NEXPIXEL HUB cannot guarantee refunds for third-party fees already charged or incurred.

Please contact us before initiating a payment dispute or chargeback. We will make reasonable efforts to understand the issue and find an appropriate solution.

Case-by-case consideration

Nothing in this policy limits any rights you may have under applicable law.

Although completed digital purchases and commenced services are generally non-refundable, NEXPIXEL HUB may consider exceptional circumstances on a case-by-case basis.

Any exception is at the discretion of NEXPIXEL HUB and does not create an obligation to provide refunds in similar future situations.

Keeping this policy current

We may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.